There are many great reasons to invest in an office cleaning franchise, and there is no time like the present to do so, but the growth of the commercial cleaning market also means that there is more competition. Whilst choosing a franchise over starting a cleaning company from scratch has many advantages, including a proven business model to work from, in this article, we will provide further advice on how to grow a successful office cleaning franchise.

Make the most of the support you have available

As a franchisee, you have ready made mentors in the franchise head office, along with fellow franchise owners who have been successful in growing their cleaning business. One of the most valuable things you can do to get your business up off the ground and to start seeing growth is to seek advice from those who already have experience in growing and sustaining a successful office cleaning franchise.

Your franchise mentors can offer a range of advice and suggestions, as well as encouragement. The success of one franchisee benefits the whole commercial cleaning franchise.

Set realistic goals for your business

Once your business starts to grow, it’s important not to get too carried away, as taking short cuts can be detrimental to your success. Set measurable, achievable goals and stick to the plan, rather than aiming to high, too fast.

Be prepared to put in the work

Running a business is always difficult, but as you start your business and get the wheels in motion to start growth, you will need to be prepared to put in the ground work. Becoming an office cleaning franchisee means that you will be required to wear a lot of different hats – you will need to commit to taking on a lot of different responsibilities within the business, from marketing and winning new business, and ensuring existing customers and staff stay happy, to day-to-day business administration.

Put yourself in the customer’s shoes

To ensure that you provide a high level of services to customers (including cleaning tasks, as well as general communication and problem solving), it’s important to put yourself in the customers’ place and ask yourself if you would be happy with the level of service you have received. If the answer is no for any area of your customer service, then it’s important to make the necessary changes that will meet, or even exceed customer expectations.

Keep your finger on the pulse of the commercial cleaning industry

To grow a successful office cleaning franchise, it’s crucial to stay up to date with industry news and trends, and technological advancements. Even when you feel you are an expert in your industry, it’s important to work hard to update your skills and knowledge, as no industry stays still. Knowing your market is a continual task.

Staying in touch with the developments of the commercial and office cleaning industry as a whole helps you to find new ways to improve the performance of your business, from taking on new cleaning techniques, using new technology, or even finding new ways to train staff.

Build the right team around you

As your business grows, you will have the opportunity to build a team around you, from professional office cleaners, to administrative and business support staff. Hiring experienced employees will not only make your life easier, it will have a direct impact on the customer. For example, experienced cleaners will be well versed in all areas of office cleaning, providing a higher quality service. On the customer service side of your business, hiring experienced team members will help you to win new customers, as well as solving problems quickly, should they arise.

Once you have found the right team to support you, it’s important to show great leadership, treating them with respect, as well as investing in their training and development.

Join an Office Cleaning Franchise

If you are ready to invest in a cleaning franchise and follow our tips for success, call MCS on 0800 612 0437.